Beyond the Usability Lab

About the Authors

Photo: Bill Albert

William (Bill) Albert is the Director of the Design and Usability Center at Bentley University. Previously he was Director of User Experience at Fidelity Investments for six years. Prior to joining Fidelity, he was a Senior User Interface Researcher at Lycos and Post Doctoral Research Scientist at Cambridge Basic Research. Over the past decade, Bill has used nearly every type of usability metric as part of his research. He has published more than 20 papers and has presented his research at many professional and academic conferences. Bill has been awarded prestigious fellowships through the University of California and the Japanese government for his research in human factors and spatial cognition. He received B.A. and M.A. degrees from the University of Washington and a Ph.D. from Boston University. He is the co-author, with Tom Tullis, of the book Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Contact:

Photo: Tom Tullis

Thomas (Tom) Tullis is Vice President of Usability and User Insight at Fidelity Investments and an Adjunct Professor at Bentley University. He joined Fidelity in 1993 and was instrumental in the development of the company's User Experience department. Prior to joining Fidelity, Tom held positions at Canon Information Systems, McDonnell Douglas, Unisys Corporation, and Bell Laboratories. Tom received a B.A. from Rice University, an M.A. in experimental psychology from New Mexico State University, and a Ph.D. in engineering psychology from Rice University. During his 30 years of experience in human-computer interface studies, he has published more than 50 papers in numerous technical journals and has been an invited speaker at national and international conferences. He is the co-author, with Bill Albert, of the book Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. He also holds eight U.S. patents. Contact:

Photo: Donna Tedesco

Donna Tedesco is a Senior Usability Specialist in the Usability and User Insight team at Fidelity Investments. Among other research methodologies, she has conducted numerous online user experience studies over the last several years. Donna received a B.A. in Engineering Psychology from Tufts University and an M.A. in Human Factors in Information Design from Bentley University. She has published and presented multiple papers at national and international conferences, including the Usability Professionals’ Association (UPA) and the conference on Computer-Human Interaction (ACM SIGCHI). Contact:

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